Refunds and cancellations

Every project starts from a written quote that you accept before any work begins. Refunds follow that same sequence.

Before work starts

If you have accepted a quote but we have not begun the analysis, you can cancel for any reason and we refund the full amount.

After work starts, before delivery

We refund the part that has not been done. Work already completed is charged at the module prices stated in your quote, and whatever we have produced so far is delivered to you along with the code that produced it — you do not pay for something you cannot see.

After delivery

Delivered work is not refundable, but reviewer-driven revisions within the delivered scope are included for six months, as stated in our terms. If a deliverable is wrong because of a mistake on our side, we redo it at no charge; if the redone work is still not usable, we refund that module in full.

If we cannot do the job

If the data turns out to differ materially from what was described, or if we conclude the design cannot support the comparison you asked for, we stop and tell you rather than producing something that looks like a result. Anything not yet done is refunded in full.

How to ask

Email contact@healthswiftech.com with your quote reference. We reply within five working days. Approved refunds go back to the original payment method; how long it then takes to appear on your statement is up to your card issuer or bank.